Privacy Policy

Your privacy is important to us. Please take a moment to read the following.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or via the other methods on our contact page.

1. Who are we?

We are Home Exchange 50plus, an online membership business providing the facility for our members to swap their homes for travel purposes. Our address is 19 Orford Gardens, Twickenham, Middlesex, TW1 4PL United Kingdom.

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services.

When you become a member of, you will be asked to complete your personal profile and list your home.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our members, and to respond to enquiries.

Member account information. When you join us and create a membership account, we will ask for contact details including your name and email address. This information, apart from your first name, and unless shared by you voluntarily, shall remain confidential. The information provided on registration can be changed by the member at a later stage via member account edit.

We do not display your contact details, nor disclose them to other members without your express permission.

Please be advised that if at any time we are required by law to provide your personal details we will do so in accordance with the law.

Personal profile information. Following member registration, you may complete a personal profile which will be visible to visitors to our website. This profile can include information about you, your personal interests, and any other items you may wish to make available to all. For Rotary members your Rotary club details remain confidential and are not on view. The information provided on registration can be changed by the member at a later stage via member account profile edit.

Home information. Home listings include information about your property and location and will be visible to all visitors to our website once the live option has been selected. The information provided on registration can be changed by the member at a later stage via member account home listing edit.

Payment information. On registering as a member of our website, our payment provider may collect your financial details, such as your debit or credit card number, to allow for the processing of the transaction.

Sensitive data. We do not gather sensitive personal data (e.g. health, genetic, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide such sensitive data to us or display any on your personal profile or home listing.

Passwords. All members are responsible for their own login details and passwords. We strongly recommend the use of a strong password. We recommend that you do not divulge your login details and password to a third party, however, if you choose to do so, you are responsible for any action taken by that third party. If at any time you believe your password has been compromised, you should take immediate action by changing your password and notifying us of the situation.

A strong password could be one of the following:

  • A random string of letters, numbers and punctuation, generated by a password manager
  • A passphrase – a sentence of words
  • A collection of lower and uppercase letters/numbers generated by taking the first letter of each word in a passphrase. E.g. I have 4 nieces and 1 nephew, they’re all lovely! = Ih4na1n,tal

Passwords should never be a dictionary word (even if combined with numbers), or set of easily-guessable digits (e.g. 12345 or your birth date).

4. Third parties.

Home Exchange 50plus will not sell any personal information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of hosting and maintaining the site and completing tasks and providing services to you on our behalf. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. We disclose only the personal information that is necessary to deliver the service.

This website contains some links to other websites. We are not responsible for the privacy practices of these websites and recommend that you read the privacy statement of each website that you visit via a link from this website.

5. Controlling your information.

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide the personal data we hold on record about you.

Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

Deleting your information

You have the right to request erasure of your personal information and listing details. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), this information will be deleted on request.

Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

6. Use of ‘cookies’.

Like many websites, Homeexchange50plus uses tracking software, known as cookies during visits to this website. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website. The information gathered, does not include personal or identifying information and is only used to monitor traffic patterns.

The cookies we use are ‘1st party’ cookies.  We don’t use any ’3rd party’ cookies (these are often used to track behaviour across a range of websites, so targeted advertising can then be applied. We don’t do this!!)

By using and browsing the Homeexchange50plus website, you consent to cookies being used in accordance with this Policy.

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

7. Security

Homeexchange50plus takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

  • Data minimisation
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage

8. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Homeexchange50plus will promptly notify you of any unauthorised access to your personal information.

9. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our privacy policy is subject to change and we therefore recommend that you regularly check this page for the latest version.

This policy document was last updated in May 2018 prior to the introduction of the General Data Protection Regulation (GDPR).