Privacy Policy

Your privacy is important to us. Please take a moment to read the following.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or via the other methods on our contact page.

1. Who are we?

We are Home Exchange 50plus, an online membership business providing the facility for our members to swap their homes for travel purposes. Our address is 19 Orford Gardens, Twickenham, Middlesex, TW1 4PL United Kingdom.

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services.

We also collect information from you when you sign up as a member, complete your personal profile and list your home.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our members, and to respond to enquiries.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us or display any on your personal profile or home listing.

3.1. Third Parties

Home Exchange 50plus will not sell or disclose any personal information to third parties.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, we may provide your contact details to the Search Engine Optimisation company we work alongside). We disclose only the personal information that is necessary to deliver the service.


Unless chosen by a member to do so, personal information, apart from your First Name,  is not displayed within a listing. We do not display your contact details, nor disclose them to other members without your express permission.

The personal information we receive is used principally to recognise members, however we may use this information to make contact with you for technical or administrative reasons or to inform you of updates to the website. We will also send you our member emails and newsletters, unless you unsubscribe or inform us that you do not wish to receive them.

Like many websites, we may use tracking software, known as Cookies, during visits to this website. The information gathered, does not include personal or identifying information and is only used to monitor traffic patterns.

This website contains some links to other websites. We are not responsible for the privacy practices of these websites and recommend that you read the privacy statement of each website that you visit via a link from this website.

Please be advised that if at any time we are required by law to provide your personal details we will do so in accordance with the law.

Our privacy policy is subject to change and we therefore recommend that you regularly check this page for the latest version.

This policy document was last updated in June 2017.